Post by account_disabled on Mar 9, 2024 22:37:37 GMT -6
The covid-19 pandemic generated several changes for the market. Hotels and inns of different sizes and sectors needed to rethink their operations and strategies. The resulting concentration on digital has also directly affected consumer behavior and increased customer expectations. Resorting to restricted communication methods, dealing with complicated menus, and waiting to receive a response is an unacceptable user experience today. In this context where guests want to benefit from technology throughout their journey with a company, chatbots appear as a way to engage in a simple channel and at any time of the day or night. Through data processing, chatbots interpret and decode the user's words or phrases, query a database and provide back an instant response to assist the consumer with their needs. This technology can operate on different channels, but the popularity of messaging applications has made these platforms great allies of automated communication. In this sense, WhatsApp stands out in Brazil as it is present on 98% of Brazilian smartphones and is used by 76% of users in communicating with brands and companies, according to data from Opinion Box.
Thus, the integration of chatbots with WhatsApp has given companies the opportunity to better reach their target audience. ChatGuru has solutions for building a sophisticated and customizable chatbot in your company's WhatsApp Paraguay Mobile Number List business account. The ease and accessibility of building a bot, made possible by our platform, together with the increased use of these messaging applications, indicate prospects for future growth in this union of chatbots and the hotel sector. For Manoel Linhares, president of the Brazilian Association of the Hotel Industry (Abih), after having 80% of accommodation vacancies closed during the height of the pandemic , the hotel industry is “breathing again”. “It is prepared to receive all our visitors, providing all guarantees”, he considers. Therefore, in this recovery sove the customer experience and efficiency of hotels and inns. They can register new guests, reserve rooms, segment leads, answer questions, offer coupons for those who have not completed their reservation, inform about hotel services, send reminders before check-in and after check-out, in addition to obtain feedback, among many other possibilities.
All this remotely and without contact with your human service team. This is a great way to encourage them to rebook your hotel on their next trip. 6. Collecting guest data Hotels and inns that integrated chatbot technology into their systems benefited from data collection and storage. As your chatbot interacts with customers, it collects consumption, behavior and evaluation data. This all respects the principles of the General Data Protection Law (LGPD) . The information collected is taken to a system that allows the extraction of reports. At ChatGuru, this data can be used to create periodic and fully customizable reports. It is possible to choose to receive the data via email or WhatsApp, based on the chosen criteria, creating practicality for monitoring. With ChatGuru technology, it is possible to process and analyze large amounts of data and collect insights, which can open new doors of opportunities for companies. When analyzed, the information collected from the bot's interactions can lead to the identification of the most frequent calls, which makes the lead convert more, the points where there is greater evasion and it is possible to act to reverse this customer behavior, improving the user experience, for example. In other words, with ChatGuru it is easier to map out the next steps of your marketing and sales strategy.
Thus, the integration of chatbots with WhatsApp has given companies the opportunity to better reach their target audience. ChatGuru has solutions for building a sophisticated and customizable chatbot in your company's WhatsApp Paraguay Mobile Number List business account. The ease and accessibility of building a bot, made possible by our platform, together with the increased use of these messaging applications, indicate prospects for future growth in this union of chatbots and the hotel sector. For Manoel Linhares, president of the Brazilian Association of the Hotel Industry (Abih), after having 80% of accommodation vacancies closed during the height of the pandemic , the hotel industry is “breathing again”. “It is prepared to receive all our visitors, providing all guarantees”, he considers. Therefore, in this recovery sove the customer experience and efficiency of hotels and inns. They can register new guests, reserve rooms, segment leads, answer questions, offer coupons for those who have not completed their reservation, inform about hotel services, send reminders before check-in and after check-out, in addition to obtain feedback, among many other possibilities.
All this remotely and without contact with your human service team. This is a great way to encourage them to rebook your hotel on their next trip. 6. Collecting guest data Hotels and inns that integrated chatbot technology into their systems benefited from data collection and storage. As your chatbot interacts with customers, it collects consumption, behavior and evaluation data. This all respects the principles of the General Data Protection Law (LGPD) . The information collected is taken to a system that allows the extraction of reports. At ChatGuru, this data can be used to create periodic and fully customizable reports. It is possible to choose to receive the data via email or WhatsApp, based on the chosen criteria, creating practicality for monitoring. With ChatGuru technology, it is possible to process and analyze large amounts of data and collect insights, which can open new doors of opportunities for companies. When analyzed, the information collected from the bot's interactions can lead to the identification of the most frequent calls, which makes the lead convert more, the points where there is greater evasion and it is possible to act to reverse this customer behavior, improving the user experience, for example. In other words, with ChatGuru it is easier to map out the next steps of your marketing and sales strategy.