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Post by account_disabled on Dec 3, 2023 22:43:58 GMT -6
purchase follow-up.Thomas Hervet, the founder of Wopilo, explained to me for example that his brand seeks to increase the points of contact with the customer , before and after the purchase.(Remember the written message I received from Horace after my purchase.)The brand proactively seeks opinions on its product and things that are less popular.And Wopilo doesn't hide it. A page on their site is dedicated to their ap Europe Cell Phone Number List proach to customer experience.The ultimate goal is to satisfy the customer and sometimes even to have a co-creation approach.#3 – Proximity with their customersThe DNVBs seek to co-construct.They seek to involve their customers in their development and sometimes even that of their next offers.This is why they develop communities on social media around their brand. their common values and their products.Shanty Baehrel founded the Shanty Biscuits brand . It was she herself who made her brand’s notoriety take off via Instagram through the creation of a strong community.It is very simple. Even today, Shanty takes care of her brand's Instagram . account as she explained to me in (another) episode of my podcast .She responds to comments and private messages she receives from her community. Maybe not all, but she has the merit of still doing it today 7 or 8 years after launching her brand!Other brands are also very available via live chat or a Whatsapp number.On top of that, DNVBs seek .
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